Absolutely sensational and travelling with young children, skipping the queue in the summer heat was essential. Received the pack at my hotel and all the instructions was simple and easy to follow, especially using Google Maps for the meeting points. Very good timing flexibility for the tours and made the most of the Istanbul Travelcards to use the Trams and Metro.

The Welcome card was very turnkey. The delivery to my hotel was perfect, the instructions were very clear on how to find the tours and the guides gave me a very good sense of the city. I used the heck out of the metro pass. I would recommend that they add instructions on how to add more $$ to the card, as the kiosks to add more money never provided information in any language besides Turkish though they said they would.

Almost everything was great, except that the transportation pass was not properly explained and we as a large family of 14 were not able to understand the reason of why we couldn’t used the pass 10th times as per the policy estates. My suggestion is that should be more clear on your written documents. By using this pass on the Ferry and underground train it counts as triple and we looked like fools when we tried using it on the regular train and not being able to use it again.