The bus was 30 minutes late. First we arrived at the station a bus was waiting for us, but nobody was doing anything to get the passengers in. We just stood outside while everybody shouted something in italian. Instead of 9:10, the bus set off at 9:40. The bus driver was angry and drove fast. We almost crashed the rear end of a truck because the driver honked at him to go faster. The bus was also dirty.

Basically all fine. Great Price, Were informed by text to go to Bus Stop No 4, went there but not the correct place, turned out to be Bus Stop No 1, not a problem, but no-one there for 10 mins or so. Driver didn't talk to anyone before we left, felt that just a quick chat --- Seat Belts, Estimated jouney time would have been good. But would definatley reccommend, and use again

The whole process was simple. Download the AP.Buy the ticket online and save to the AP. Show the QR code to the driver and cliimb aboard. As simple as that. No queing to buy a ticket at the airport. Arrived at Milan Central station within the hour. Won't hesitate to repeat the process on my next trip.